Thank you for choosing Send Dart! We understand that sometimes things don’t work out as planned. This policy outlines the conditions under which we offer refunds for our Send Dart email marketing Tool.
Refundable Purchases:
- You are eligible for a full refund within 14 days of your purchase date for all Send Dart plans.
Non-Refundable Purchases:
- Refunds will not be granted for purchases exceeding 14 days from the purchase date.
- We do not offer refunds for partial months of service.
- Service fees, such as setup fees or transaction fees, are non-refundable.
- Exceeding Usage Limits: If your account usage exceeds the limits of your chosen plan during the 14-day window (e.g., exceeding maximum contacts or emails sent), the refund may be prorated based on actual usage.
- Violations of Send Dart Terms of Service: We reserve the right to withhold a refund if your account is terminated due to a violation of our Terms of Service (e.g., spam complaints, illegal content).
- Downgrading Subscriptions: Downgrading your plan during the 14-day window does not qualify for a full refund. You will be charged for the full period of the originally purchased plan.
How to Request a Refund:
To request a refund, please contact our support team within the 14-day window by submitting a ticket through our Help Center or sending an email to [Contact us] Be sure to include your name, email address associated with your Send Dart account, and the reason for your refund request.
Processing Your Refund:
Once we receive your refund request, we will review it and process it within 7 business days. Refunds will be issued to the original payment method used for the purchase.
Additional Information:
- We reserve the right to modify this Refund Policy at anytime without prior notice.
- This Refund Policy applies to all purchases made through the Send Dart website.
We encourage you to try out Send Dart’s free trial before committing to a paid plan. This will allow you to explore the features and ensure it meets your email marketing needs.
If you have any questions about this Refund Policy, please don’t hesitate to contact our support team.